ISO 10002:2018 provides guidelines for effective complaints handling in organizations. Unicertifier’s expert consultants help you implement a robust complaints management system in line with ISO 10002:2018 standards, ensuring that customer feedback is handled efficiently and effectively. Achieving this certification demonstrates your commitment to customer satisfaction and continuous improvement, enhancing your reputation and customer loyalty.
We offer a comprehensive range of services, including initial assessments, development of complaints handling policies and procedures, and staff training. Our team will guide you through the certification process, ensuring that your complaints management system is compliant and effective. With ISO 10002:2018 certification, you can improve customer satisfaction, resolve issues promptly, and enhance your overall business performance.
